Shipments and returns

Your pack shipment


Packages are generally dispatched within 5 working days after receipt of payment and are shipped via different carriers with tracking and drop-off with or without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Your items are well-protected.

Return Policy

Our shipments are carefully inspected before leaving our warehouse, theirby we would not accept any returns.

The charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the Same Payment Gateway if applicable as per the situations given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Oswal Syndicate has erroneously sent you a wrong item.

No refunds will be given in the following cases:

In case of design and colour variations.
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After failed delivery attempts by the Courier
Package refused by recipient.
Products returned in a used or damaged condition.

Customs Duty if any has to be paid by you.


Gastronomia Artesana Valenciana